Last Updated: July 24, 2026

We want you to be fully satisfied with your digital frame from Auraframmes. This policy explains exactly how to return an item, what to expect, and who covers any associated costs, depending on the reason for your return.

Return Eligibility Window

You have 30 calendar days from the date your order was delivered to request a return. After 30 calendar days, we are unable to accept a return or issue a refund.

Two Types of Returns

We handle returns differently based on why you are sending the item back. This ensures a fair process for both you and us.

Scenario 1: Customer Remorse (You Changed Your Mind)

If you decide you no longer want the frame, you may return it under the following conditions:

  • The frame must be unused, unregistered, and in the exact condition you received it.
  • The frame, power adapter, and all accessories must be returned in the original packaging with all inserts and protective materials intact.
  • You must initiate the return within the 30 calendar day window.

If these conditions are met, we offer completely free returns. No restocking fee or processing fee will be deducted from your refund.

Scenario 2: Defective or Damaged Item (Product Quality Issue)

If your frame arrives with a manufacturing defect, does not power on, or has a screen that is visibly damaged when you first open it, we will make it right at no cost to you. This also covers frames that stop functioning properly within the 30-day window for reasons not caused by accident or misuse. In this case, you can choose a full refund or a replacement. We will provide a free prepaid return label and will never charge any restocking or repair fee.

Return Shipping Costs

  • For remorse returns that meet all conditions, we cover return shipping.
  • For defective or damaged items, we fully cover return shipping.

This means you will never pay to send a frame back to us under this policy.

How to Start a Return

Every return requires a Return Merchandise Authorization (RMA) number. The process is straightforward:

  1. Email us at info@auraframmes.it.com with your order number and the reason for the return (remorse or defective).
  2. We will reply within one business day with your RMA number and a prepaid return shipping label.
  3. Pack the frame securely in its original box. Write the RMA number on the outside of the package.
  4. Drop the package off at the carrier location indicated on the label.

Returns mailed without an RMA number or sent to an address other than the one we provide will not be accepted and will be returned to you.

Refund Processing

Once your return is delivered to our facility at 232 W Tarrington Dr, DeLand, FL 32724, United States, we inspect the item. After the inspection passes, we initiate your refund within 1–2 business days. The refund is always issued to your original payment method. Depending on your bank or card issuer, it can take an additional 7–10 business days for the refund to appear on your statement. You will receive an email confirmation once we have processed the refund on our end.

Non-Returnable Items

For health and safety reasons, any frame that has been physically altered, had its serial number removed, or shows signs of liquid or impact damage caused by the user cannot be returned and will be sent back to the customer.